MASkargo is committed to providing excellent service in air cargo transportation by focusing on reliability, consistency and innovation aimed at ensuring the highest quality of service to our valued customers.

To achieve our Quality Policy, MASkargo shall comply with the following:

1. To implement and maintain an effective quality management system in compliance with the requirements of ISO 9001: 2000
   
   
2. To improve our capabilities through continuous improvements through training and the use of technology
   
   
3. To develop and implement operating procedures with our vendors to meet the high quality standards required of the MASkargo Management
   
   
4. In total compliance with all regulatory requirements
   
   
5. To continuously review and improve our service level in order to meet and exceed customer expectations
   
   

The MASkargo management is committed to ensure that this policy is communicated and understood by all staff throughout the company. The policy shall be reviewed and continually improved upon to ensure its suitability and effectiveness.

JJ Ong
Senior General Manager (Cargo)
1st September 2004