The KL International Airport (KLIA) has been named the best in Asia in the category of handling less than 500,000 tonnes cargo annually, at an awards dinner in Singapore, last night.
KLIA, the home base of Malaysia Airlines Cargo Sdn Bhd (MASkargo), won the category of Emerging Airport (less than 500,000 tonnes per year) at the Asian Freight and Supply Chain Awards 2003 (AFSCAs). MASkargo General Manager (Cargo Operations), Mohd Yunus Idris accepted the award.
MASkargo was also recognized as Asia's top three air cargo carrier by virtue of being nominated as finalists in the same category. The national air cargo carrier competed with Cathay Pacific Cargo, Korean Air Cargo and Singapore Airlines Cargo for the award.
Malaysia Airlines Senior General Manager (Cargo), J.J. Ong, said the nominations reflect the recognition by the customers of MASkargo within Asia Pacific region, on its efforts to improve cargo-handling services at KLIA.
"We are thankful that our efforts to improve our performance levels to match world-class standards, are finally recognized by our peers.
"We will not get where we are now if not due to the efforts of the staff, who had risen to the occasion and performed beyond our expectations," J.J. Ong said.
Dubbed the `Shippers Choice Awards', as the winners are selected by an audited poll of Cargonews Asia magazine readers, the AFSCAs are a celebration of excellence, rewarding the best of the best in 36 award categories, covering airfreight, seafreight and supply chain related sectors in Asia, Europe and North America.
Since the introduction of the new management in 2001, various strategies and planning were put into place to position MASkargo as serious player in the region.
Among the measures implemented in the last two years include improvement of cargo handling procedures, introduction of measurable performance standards, minimizing mishandling figures and reduction of pilferage levels to almost 0 percent. The management has also concentrated in increasing the value of human resources, by recognizing employees who have performed well.
On the sales front, MASkargo enhanced its freighter network by adding new destinations such as Frankfurt, Taipei, Narita and Sydney. The emphasis on making KL International Airport (KLIA) a regional hub also saw transhipment cargo grew 35 percent in 2002.
For customers, a Key Account Programme was launched for selected clients, giving them priority status in loading bays and a shorter cut-off time. These customers contribute 65 per cent of MASkargo's total revenue. As an extension to the programme, a one-stop Priority Business Centre, like that of the banks, was set up at the Advanced Cargo Centre (ACC) at KLIA.
At the same time, MASkargo improved its relationship with industry representatives, namely the Air Freight Forwarders Asssociation of Malaysia (AFAM), which is vital in increasing performance standards.
MASkargo, the air cargo division of Malaysia Airlines, operates two owned and three leased B747-200 freighters, and its freighter services currently cover KLIA, Penang, Hong Kong, Melbourne, Perth, Osaka, Shanghai, Amsterdam and Dubai and new destinations like Taipei and Johannesburg. It also offers belly space capacity on Malaysia Airlines passenger fleet serving almost 100 destinations worldwide.
At KLIA, its home base is the ACC, a 108-acre complex designed specially for MASkargo's sophisticated state-of-the-art cargo handling facilities and touted as one of the region's advanced cargo centre.
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|Rosli Md Yasin,MASkargo||Tel: (6)03-8525 1603||Fax: (6)03-8525 3043|