Freight forwarders in Malaysia, Singapore, Indonesia, Philippines, Europe and China are booking cargo space electronically with MASkargo. This facility has made it possible for MASkargo to set high performance standards in delivering our services to the customers. On an average, more than 70% of booking requests received electronically have been responded back to the freight forwarders within a service level of 20 minutes. This would not be possible using the traditional methods of telephone and fax communication to handle cargo reservation activities.

MASkargo plans to roll out progressively the e-booking facility to all freight forwarders as and when the training of the staff is completed at station level.