Freight forwarders in Malaysia, Singapore, Indonesia, Philippines, Europe and China are booking cargo space electronically with MASkargo. This facility has made it possible for MASkargo to set high performance standards in delivering our services to the customers. On an average, more than 70% of booking requests received electronically have been responded back to the freight forwarders within a service level of 20 minutes. This would not be possible using the traditional methods of telephone and fax communication to handle cargo reservation activities.
MASkargo plans to roll out progressively the e-booking facility to all freight forwarders as and when the training of the staff is completed at station level.
The ease of obtaining status information electronically on shipments uplifted by MASkargo is well-supported by our MASGO system providing on-line tracking facility to our customers using either the cargo community networks or the MASkargo Web Site.
As shipment information is updated in the MASGO system, our customers will be able to track the status as follows: -
- Shipment has been booked
- Shipment received from Shipper
- Shipment received from another Carrier
- Shipment prepared for Loading
- Shipment has been manifested
- Shipment transferred to another Carrier
- Shipment has departed
- Consignee/Agent informed of Shipment Arrival
- Shipment arrived on a Flight
- Document delivered to Consignee/Agent
- Shipment delivered to Consignee/Agent
- Shipment Discrepancies.
All you need is a MAS Air Waybill number to keep track of your shipment from the time of booking at origin until delivery at destination.
This electronic facility enables our customers to check on up-to-date schedules of all flights operated by MH or selective Freighter or Truck flight schedules for planning their cargo booking requirements.
e-Air Waybill Stock Distribution
In conjunction with the implementation of Neutral Air Waybills by MASkargo, Freight Forwarders are now receiving their stock of Neutral Air Waybill numbers electronically via the Internet. This facility has removed the hassle of the Freight Forwarders having to collect their air waybill stock from the offices of MASkargo thus saving time and costs. When stock runs low, the request for stock replenishment is processed immediately and the neutral air waybill numbers are then issued electronically within minutes via the Internet to the freight forwarders concerned.
Since September 2002, MASkargo has fully implemented the above programme successfully to all its appointed Cargo Agents based in KUL, PEN and JHB. The plan is to gradually roll out this requirement to all of its domestic and international cargo stations world-wide.
e-Air Waybill Submission
In moving towards a paperless environment, MASkargo has implemented the requirement for freight forwarders to submit e-Air Waybills i.e. FWB messages prior to the acceptance of cargo which are then processed and validated by the MASGO system that checks on errors for correction. The major advantage is to facilitate the fast completion of the documentation process and enhance the accuracy of air waybill data through various stages of system audit checks.
MASkargo is actively pursuing the ratification of Montreal Protocol 4 by the Malaysian Government and the strategy to adopt the usage of e-Air Waybill is to take advantage of the provision of MP4 with the aim of enabling paperless transportation of cargo that would benefit the air cargo industry.
AXIS – Air Cargo Exchange Information System is an Exception Handling Facility which will soon be available in our MAB Kargo Website. It is based on the Master Operating Plan designed through the Cargo 2000 programme which provides for post shipment audit of the airport-to-airport movement at a master air waybill level. Once a booking is made, a plan is automatically created with a series of checkpoints against which the movement is managed and measured.
Our key customers will be able to receive automatic status alerts via e-mails, faxes and SMS whenever an exception to the plan has occurred thus allowing MAB Kargo or the freight forwarder to pro-actively respond to take the necessary recovery actions to fulfill customer expectations. Apart from this, key performance statistics can also be made available for service level measurement and bench-marking against best industry practices.